Tenant Detective™
Microsoft 365 optimization application that breaks down your licensing, usage, and security posture.
Lead Frontend and Assistant Lead on Backend Design.
Managed CI/CD and aided in Containerization setup to two seperate Environments for the Project.
Interface was used to land a client resulting in 200k yearly contract.
View Live SiteAva AI
AI Ticketing Assistant and Internal Analytics Tool.
GPT-communicating Agent designed to automatically handle Autotask Ticket Routing when receiving Cloud Service incident report from Customers of a Cloud Service Provider.
Led interface creation and aided in architecturing and building for visualizing ticket routing logic, flagging incorrect assignments, and tracking agent performance.
Developed UI for displaying user availability in real-time based on Teams scheduling data.
Designed dashboard using Chart.js to display skill ratings based on ticket history, integrated with backend app and CosmosDB.